TELEPHONE.ORG
A modern cloud phone system fused with AI customer service. Resolve requests instantly, route what matters to humans, and keep every conversation—voice, chat, and SMS—in one place.
Everything you expect from a top-tier phone system, engineered for reliability and scale.
Auto-attendant, IVR, hunt groups, ring-all/sequential, hot-desking, intercom, paging.
iOS/Android & desktop apps, WebRTC in browser, bring-your-own SIP devices.
Queues, skills-based routing, whisper/barge, callbacks, wallboards, QA scoring.
Number porting, CNAM/E911, recording, voicemail-to-email, fax-to-email, call park.
White-glove onboarding, bulk user import, number moves with zero-downtime windows.
STIR/SHAKEN, spam mitigation, granular roles, audit logs, SSO options.
Everything you need to run a modern inbound/outbound team, from routing to QA.
Built from four years of development to automate customer interactions with enterprise-grade safeguards.
24/7 automated support across voice, web chat, and SMS.
Feed PDFs, sites, and docs; agents answer with citations and stay on-brand.
Detect intent and sentiment; hand off to humans with full context + transcript.
Take payments, schedule appointments, update accounts, create tickets.
Call summaries, taxonomy tagging, outcome tracking, and coachable insights.
PII redaction, policy boundaries, allow/deny lists, human-in-the-loop review.
Every business defines a “successful call” differently. Our patent-pending training approach adapts to your KPI framework and brand ethics — including nuanced refund policies — so outcomes align with how your business measures success.
Train agents to optimize for your goals: retention vs. refunds, upsell vs. time-to-resolution, or case-by-case route trees. Policies are encoded as validators and action limits — so decisions track to your ethics and compliance.
We transcribe in real time and render captions on screen. The model evaluates risk and intent before the call ends — surfacing issues while the customer is still engaged, not after they’re upset.
A local, sub-400ms model crafts context-aware prompts and talking points in the moment. Agents become confident script-readers who reflect your values and workflow logic with near-instant guidance.
When speech deviates from the predicted script, we flag it instantly. Supervisors see deviations, reasons, and snippets in QA dashboards — with alerts for high-impact moments.
Tone and sentiment are tracked live. Irate flows get escalation options or save-the-day offers; happy customers see tailored quick paths. Each call logs a real-time happiness score.
Identity checks, rate-limits, allowlists, and PII redaction run automatically. Actions requiring human approval are blocked until a supervisor confirms.
Define tone, escalation paths, refund limits, greetings, vocabulary, and compliance rules as guidelines, validators, and intents that the AI must obey.
We securely scrape and index your website, documents, FAQs, and chat logs. Optionally ingest recorded phone calls and correlate with your CRM/ERP/eCommerce per customer/phone/order to learn what success looks like. Your KPIs tune the model.
Result: a self-owned trained model aligned to your policies and outcomes. Be prepared for the revolution.
Programmable voice, messaging, conferencing, real-time media, webhooks, and serverless tooling — without lock-in.
Sync phone, website chat, and SMS so every conversation lives in one timeline. Search everything. Follow up anywhere.
Transparent per-user pricing. Add phone numbers and minutes as you grow.
If you have other questions, call +1 (307) 248-4690.
Yes. We handle number porting end-to-end with no downtime.
Absolutely — plus softphones and browser calling via WebRTC.
We operate on a geo-redundant, carrier-grade cloud with automated failover and continuous monitoring.
We use strict guardrails, human handoff, and allowlists for actions like payments or account changes. AI is in limited beta.
Tell us what you need. We’ll follow up within one business day.
A specialist will reach out soon to complete activation. (No charge yet.)
